What the cover means for your move
Liability cover is not an unlimited guarantee against every type of loss or damage. The applicable terms determine when liability arises and how a claim is assessed. Review the written cover information with your quote, including any excess, individual-item limits and exclusions. The £250,000 figure should not be taken as a promised payment or as a separate allowance for every item.
Valuable, fragile and unusual belongings
Tell us before booking about items whose value, size or fragility needs particular attention. Examples include antiques, artwork, collections, glass furniture and specialist equipment. Describe the item, its condition and any valuation information you have. This allows handling and any additional cover requirements to be discussed before it is packed or loaded.
Packing responsibilities and storage
Make sure the agreed work says who is packing which items. Owner-packed boxes and professionally packed contents may be treated differently under the terms. If your belongings will go into storage, check the arrangements for that period as well as collection and redelivery. Do not assume a removals-only arrangement automatically answers every storage-cover question.
- Keep an inventory of the items being moved or stored
- Record existing damage and valuable items before collection
- Check packing requirements before sealing fragile contents
- Keep your quotation, booking terms and relevant correspondence
If something is damaged or missing
Raise a concern with the crew when you notice it and contact the office promptly. Give your name, move date, a description of the item and photographs where possible. Keep the item and packaging until you receive advice about the next steps. Follow the reporting method and time limits in your booking terms; do not wait for a later visit to mention a problem.
Know what has been agreed
Your written quotation and booking terms define the services and any guarantees expressly agreed for your booking. If you are unsure about an exclusion, a declared value or a particular item, ask before confirming. Call 01636 613 698 or email enquiries@hornesremovals.co.uk so the team can help you understand the arrangements.
