Request the terms for your move
The existing Hornes website describes liability cover, but the terms and limits that apply to your booking must be confirmed in current documentation. Check what is covered, any excess, exclusions and how packing responsibilities affect the arrangement.
Declare items that need extra attention
Tell the team about high-value, fragile or unusual items before the quote is finalised. Keep an inventory and discuss any required valuations or separate arrangements. General cover should not be assumed to cover every individual item in every circumstance.
Know what happens if there is a concern
Ask how and when to report damage or a service concern, and keep the agreed paperwork. Raise anything noticed during the move with the team promptly. Any guarantee should be set out expressly in the booking terms; this page does not add an unconditional guarantee.
