01

Tell us what is urgent

Start with the date and time you need the property cleared, the address and the amount to move. Explain whether the destination is ready or whether storage is needed. The clearer the immediate problem, the easier it is to assess a practical response.

Sealed moving boxes bearing Hornes branding
02

Separate essentials from everything else

Keep medicines, important documents, keys, clothes and everyday essentials with you. If only part of the property needs clearing, identify those rooms and items first. Tell us about damage or unsafe access so nobody is asked to enter an unsuitable area.

03

Availability must be confirmed

An urgent enquiry is not a confirmed booking. Vehicle, crew and storage availability need to be checked, and the agreed work and costs confirmed. If it is time-sensitive, call 01636 613 698 rather than relying only on an online form. This is not an emergency response service.