Make a room-by-room inventory
Start at the entrance and work through the property so small rooms and storage spaces are not missed. Include wardrobes, cupboards, loft contents, garages, sheds and garden items. Note large pieces and an estimated box count rather than trying to guess the vehicle size. Mark items that will stay, be cleared separately or go into storage. You do not need to pack everything to explain what is moving.
Describe the route out and the route in
The team needs to understand both properties. Note stairs, tight turns, doorways, lifts and long walks from the entrance to a suitable loading position. Explain shared drives, height restrictions or building rules. If you cannot yet inspect your new home, tell the team which access details remain unknown and arrange to confirm them. Do not climb into unsafe spaces or move heavy furniture just to take measurements.
Point out items that need extra consideration
Mention pianos, safes, glass cabinets, antiques and unusually large furniture before the quote is agreed. Give dimensions and an approximate weight only if known. Follow the team’s instructions if photographs are requested, showing the item and relevant access without exposing personal paperwork. Assessment is important: special handling, dismantling or equipment must be agreed rather than assumed.
Decide where you want help
Explain what you intend to pack yourself and whether you need materials or help with fragile items. Identify furniture that may need taking apart and ask who will prepare appliances. If some belongings need storage, provide a separate list and explain when you expect to need them again. Discuss communication or mobility needs that affect the arrangements so the team can consider them with you.
Have your questions ready
Keep a short list to hand so you can check the scope as well as the price. If someone else is making booking decisions, share the answers with them afterwards.
- What work and materials will the quote include?
- What preparation do I need to complete myself?
- What happens if the inventory or completion date changes?
- Which cover and booking terms should I read?
- How will collection, storage and redelivery be arranged?
- What is the next step to confirm availability and book?
Check the details afterwards
Read the written quote against the inventory and arrangements discussed. Raise missing items or unclear tasks before accepting it. Keep the team informed if you buy furniture, change the destination or discover access restrictions. A survey supports planning; it does not itself reserve a moving date. Get the agreed booking arrangements confirmed with Hornes before organising the rest of your move around them.
