Describe the contents before choosing a size
List sofas, beds, wardrobes, tables, appliances and the approximate number of boxes. Note whether larger furniture can be dismantled and whether anything cannot be stacked. Include garages and outdoor items rather than estimating from bedrooms alone. Ask the team to assess the inventory instead of guessing from a photograph of an empty unit.
Separate security from access
CCTV monitoring, controlled access and customer opening times describe different things. Hornes’ published storage information refers to 24-hour CCTV. Ask separately when you can visit, how visits are arranged, who may collect belongings and whether access is suitable for your routine.
Understand cover and restrictions
Request the current storage terms, cover limits, exclusions and any requirements for declaring valuable items. Ask which items are prohibited and whether your belongings need particular preparation. Do not assume household insurance automatically covers goods stored elsewhere; check the policy or speak to the provider.
Plan the end at the beginning
Check how notice, extensions, collection and redelivery work. If your move date is uncertain, ask what happens if storage continues longer than expected. Keep a copy of the inventory and agreed arrangements so you can plan the return journey without starting again.
